Within 30 days of delivery of a shipment, you may return any unopened Contact Lenses that are in its original condition when purchased from Smartmedcare.com, for a store credit. We are currently unable to accept returns of opened items, or items returned more than 30 days after delivery.
Once we receive your package, we will promptly exchange your product or issue a store credit (less shipping charges). We will notify you via e-mail with your store credit receipt.
In case of defective lenses
We guarantee that all of our lenses are factory sealed. If you have a problem with any lens purchased from us at any time, please remove the lens immediately and let us know. If you suspect that your lenses are defective, please enclose a photocopy of your prescription when you return the lenses to us. If your lenses are determined to be defective by the manufacturer, we will issue a store credit in full.
Exchanges
If your Contact Lens prescription changes, we will exchange unexpired and UNOPENED boxes of contacts at no charge.
Return or Exchange Process
To begin the return or exchange process please do the following:
1.
Call us at (toll free) 1-877-743-7847 or email returns@smartmedcare.com to obtain a Return Authorization number (required).
Secure the return merchandise in the original packaging, if available, or any sturdy box, and enclose the completed Contact Lens Products Returns and Exchange form. Please DO NOT return contact lens boxes in an envelope.
4.
Return the item by regular post to the address specified on the Contact Lens Products Returns and Exchange form.
Your return/exchange will be processed promptly. Please allow 2-3 weeks for your store credit to be issued.
Information on this site is provided for informational purposes and is not meant to substitute advice provided by your family physician or other medical professional. We require a valid doctor's prescription for all pharmacy orders.
